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Country: 168.62.59.23, North America, US
City: -78.3715 Virginia, United States
I give the engineers of this product high marks but the sales and customer support gets an F-. They never respond to requests for help. I had this for a year and it works ok but there are some simple software bugs and I was surprised to see they were never fixed. I just bought their new bluetooth model and had to return it for the same reasons. It would connect but never start the measurement. No response from the company. I looked on their blog site and no blogs recorded. Wow. Get some support guys.
Based on a question answered by "Hub bub" I bought this unit to use as a slide warmer. He had said that you could set it so low that you could hold your hand on it. What he left out was that in less than a minute, your hand would have second degree burns on it! More and more, I trust the answers to questions posed on Amazon, less and less. This unit does a great job at heating up in less than a minute. If "Warm" is hot enough to burn you, then the higher heat settings should be fine to cook on. As it stands, I now turn the unit to "Warm" for a minute, turn it off for fifteen minutes, and it's still too hot to use for evaporating slides without harming delicate tissues. The iron top obviously holds heat exceptionally well. I will experiment around with different tops, to put on the heating platform, to damp down the temperature to where I need it. I'll update, when I get it to where I want it. FWIW, slide warmers are very expensive and not worth the price: They're simply damped-down hot plates. Now I need to find my damper for this unit. UPDATE: 4/26/15: I now turn the unit on for ten seconds, wait for five minutes, take its temperature, and use it as a slide warmer for the next fifteen minutes. I'm happy.