Deaf Medicine

Luvvie has taken the best of her blog and infused it with the best of HER. Irreverent and funny, Luvvie is also thought-provoking and challenging. She holds nothing back in her assessment of us ALL and then firmly challenges us to DO BETTER. This is an insightful commentary on the world in which we live, the areas that we are failing at, and how we can make it better.

I've been using NOF since version 1. I've limped along with all sort of issues and I'm sitting and holding on NOF 11. At that time of their first released, it surpassed Front Page. The biggest complaint I have aside for releases that have not been tested and seem more like beta versions than versions that should be sold, is the LACK OF TECHNICAL SUPPORT! When you have a buggy program, the very least a company should do is provide phone support. Their email support does NOT accommodate the needs of a small business that requires same day service. It takes days even WEEKS to get a response from their email support and most frustrating is often time, they ask you a question that you've already addressed and then it takes WEEKS to them to respond to the issues with the dream a resolution exists. I have a copy of NOF 13 but I am nervous about migrating my current websites to it for fear I'll spend weeks doing of working around the bugs and not getting appropriate level of technical support. The learning curve is less daunting than the LACK OF SUPPORT!!! I even wrote their CEO through Facebook and he never responded. He doesn't strike me as a CEO that cares about anything more than pumping out new versions with the hope customers don't care how functional it is. He needs to care about his customers who rely on his program and expect he care about supporting his products.